RETURNS, REFUNDS AND EXCHANGES
The C R Wearhouse brand prides itself in offering the highest quality products to meet the needs of our customers. We are meticulous with our craftsmanship and thoroughly inspect ALL items before shipping.
As a result, we do not offer cash refunds. However, exchange and/store credits may be offered for ready-to-wear items on a case-by-case basis. There are absolutely no returns, refunds nor exchanges on custom-made items.
Any return or exchange granted (based on specific case) will only be done for UNWORN items, in their ORIGINAL CONDITION it was received and NOT DAMAGED/ALTERED in any way.
We DO NOT offer returns, exchanges nor refunds for incorrect sizes submitted by customers for custom order. We provide a measuring guide size chart to assist customers with conducting their measurements and choosing their correct size. When ordering, please be advised that in some cases minor alterations should be expected, since we are not present to get your exact measurements, in which case this has to be done locally and at your expense. If you have any questions or queries regarding this, please Contact us.
NOTE: Shipping costs are non-refundable. Therefore, all charges associated with the exchange and/or return of packages are the sole responsibility of the customer. If we send an incorrect item or manufacturer defect, then we will cover the cost of such a return.
Sale, accessories, bodysuits, swimwear, free gifts, or promotional items are all FINAL SALE. There are no returns and/or exchanges under any circumstances.
Return/Exchange Time Allowance (if decided):
C R Wearhouse Co Ltd reserves the right to refuse any return or request for store credit where the customer fails to adhere to the stipulations outlined above.
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RETURNED OR REFUSED PACKAGES
C R Wearhouse will not accept liability for incorrect shipping/delivery information provided at checkout. We cannot change the address after your order has been shipped.
If any packages are returned to us by the shipping carrier, a reshipping fee will be required for the order to be re-shipped to the customer.
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CONSULTATION FEE
A consultation fee is paid to book your appointment where we discuss design requirements, preferences, fabric options, trimming accessory options, conduct measurements, and provide expert design advice. You have the option to select the appointment date most convenient for you at the time of paying the consultation fee. Consultation fees are non-refundable. However, if the order is confirmed, the consultation fee goes towards the total cost of your order.
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DEPOSITS
Your deposit is a portion of your total custom order price. Once your deposit is paid, your custom order is confirmed and the order deadline is secured. The minimum deposit required for a custom order is 50%. The materials required for your order are then acquired soon after. Therefore, deposits are non-refundable. If a custom order is canceled after production has started, you lose your deposit along with any other payments made.
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COLOUR SWATCH/DESIGN
The color of an item in a picture may not accurately depict the actual color due to the resolution of the electronic device being used. Since there are different shades of some colors, if you desire a specific shade you can send us a screenshot of an image that best depicts the color required and we will try our best to match it as close as possible.
Accent Lace/Appliqués: (These are design details used in addition to the main fabric, and are usually used on sleeves and other random areas throughout the design or as a main attraction piece). Vendors may not have the exact appliqués that were used to create your design inspiration. The appliques used in one season may be different from what they had in a previous season. In this case, we will use our expertise to choose the next best similar option to achieve your desired look. Please include special notes or questions you might have in the notes box of your inquiry!
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SHIPPING
Regular processing time for ready-to-wear items is 2 - 3 business days after payment is received.
Processing time for done-to-order or custom-made items ranges from 2 - 4 weeks after the deposit/payment has been received (note that processing time may vary due to design details, requirements, and season).
During peak season (for example March, June, and December) processing times may vary for done-to-order and custom-made items to be made and prepared for shipping. If you need an item sooner, please email us at info@shopcrwearhouse.com to confirm if this is possible BEFORE placing your order, as you cannot cancel an order once we have begun the production process. If your order is canceled anytime after the production process has started, you lose your deposit/payments.
Domestic Shipping (Jamaica)
Kingston, St. Andrew & parts of St. Catherine are delivered by the bearer. Rural deliveries are done by courier and/or mail services.
Delivery options include:
* Bearer - next day (excluding Saturdays & Sundays)
* Jamaica Post Zip Mail Service (Post Office): 3 - 4 business days
* Knutsford Courier (EXCLUDING ST. THOMAS): 2 - 3 business days
NOTE: Cut-Off points for bearer within Kingston & St. Andrew:
Cut-off points for St. Catherine:
International Shipping (Overseas)
Shipping options include:
* FEDEX: 2 - 3 business days
* Jamaica Post Fast Track: 5 - 7 business days
NOTE: Once the packages are shipped, a tracking number is provided to track your package.
The above processing time is highly dependent on whether or not the specific fabric of your choice is available locally at the time of your order. You will be advised of any change in the timeline before production begins on your order.
Your order must be confirmed as fully paid before delivery/shipping, otherwise, this will delay the delivery/shipping process.
Shipping/Delivery Days
We ship/deliver on the following days:
Tuesdays -orders must be confirmed/paid by 6 pm the Monday before
Thursdays - orders must be confirmed/paid by 6 pm the Wednesday before
Kindly note: We DO NOT ship orders on Saturdays and Sundays. However, in urgent situations, we MAY facilitate local delivery.
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LIABILITY
C R Wearhouse will not accept or be held liable for delays, losses, or damages caused by couriers during shipping/delivery. In the unfortunate circumstance that your item is delayed, lost, and/or damaged, the courier may be contacted directly for inquiries and any possible redress.
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CUSTOMS AND IMPORT FEES
If you are ordering internationally, the package may be subject to customs and import duties. C R Wearhouse does not have any control over these charges and will not be held liable for them. Unfortunately, C R Wearhouse is not able to provide the cost of these charges and cannot guarantee whether or not customs or import fee charges will apply. Note that customs policies and import duties may differ from country to country. Note also, that when customs clearance procedures are required, this can delay your package beyond our estimated delivery time. Therefore, customers are advised to contact their local customs office for more information regarding international duties, taxes and policies & procedures
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BRIDAL/WEDDING
Bridal dresses/Gowns: The processing time for gowns may take anywhere from 2 - 6 months, depending on the intricacy of the design. The exact details can be discussed before ordering. Please email info@shopcrwearhouse.com with any concerns.
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POSTPONED/CANCELLED EVENTS
In the unfortunate circumstance that your event is postponed/canceled, you are still responsible for the full payment of your custom order which should be paid no later than the date of the event as recorded in our logs. If the event is postponed/canceled, the balance will still be due by the original due date. If the necessary payments have not been made to settle your account by the due date, your item becomes the property of C R Wearhouse and is liable to be immediately sold for profit to recover our cost. (Therefore, if a payment arrangement is needed please keep in contact with us)
NOTE: WE WILL STORE DRESSES/GOWNS FOR NO LONGER THAN 4 WEEKS AFTER YOU HAVE RECEIVED CONFIRMATION OF COMPLETION AS WE CANNOT STORE DRESSES/GOWNS FOR LONG PERIODS. IF DRESSES/GOWNS ARE LEFT LONGER THAN 4 WEEKS, THE ITEM BECOMES THE PROPERTY OF C R WEARHOUSE AND IS LIABLE TO BE IMMEDIATELY SOLD FOR PROFIT TO RECOVER OUR PRODUCTION COSTS.
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Privacy Statement
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for shipping, delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@shopcrwearhouse.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our terms and conditions.
SECTION 4 - SOBESTORES
Our store is hosted on Sobestores. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Sobestores's data storage, databases, and the general Sobestores application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Sobestores stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Sobestore's Terms of Service (https://sobestores.com/terms-of-service) or Privacy policy (https://sobestores.com/privacy-policy/).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and conditions.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
We use essential cookies to store information about your session (referrer, landing page, etc),
to record the number of visits to our website, count the number of visits to our store by a single customer, and store information about the contents of your cart.
None of your information is held beyond the time of your visit to our website.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province, or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@shopcrwearhouse.com
